Support

Write to support@xairoapp.com. One person reads that mailbox and answers within one business day.

Before you write

Most publishing failures are a network telling us something specific. Open Settings then Accounts in the app and check whether the network shows a reconnect prompt, then look at the post in the Posts screen: the failure row carries the network's own message.

What to include

• The email address on your account.
• The network and roughly when you tried to publish.
• The message the app showed, copied exactly.
• Your Xairo version, from Settings then Data.

Please do not send us access tokens, passwords or recovery codes. We never need them and we cannot store them.

Security reports

Send anything security related to security@xairoapp.com. We will acknowledge within two business days. See the security page for what we hold and where.

Billing

Manage the subscription yourself from your account, which opens the billing portal. Refund requests go to the support address above.

Deleting your data

You can do it yourself from your account, or follow the instructions on the data deletion page.